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Where did that info go? A lesson in communication alignment.
I once worked with the leaders on a team of over 300 people. They were extremely smart, capable, collaborative and also unknowingly out of sync. Many things can be true at the same time... During one of our workshops, a department head casually mentioned, “Oh, our team keeps everything in Teams. It’s just easier for us.” Another leader stopped mid-sip and said, “Wait… you use Teams? Is that where you send all of our updates? Makes so much sense now!” Cue a slow turn of heads. As it turned...
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