It gets messy before it gets fixed


Last week, we got into the nitty-gritty of process and "meta conversations" with 110 participants, across 3 teams, over 4 days. By process & meta convos, I mean the real discussions about how work actually moves through an organization, not the polished strategic planning sessions that produce impressive slide decks and very little behavioural change. These are the conversations that rarely happen organically because the pace of daily operations doesn't leave room for them. There's always...